Quality in Tourism 4-star Gold Award
|Posted on Wednesday, 12 February 2014 05:06PM by |
|We have had an overnight visit by the Quality in
Tourism (VisitBritain) Hotel Inspector. They have since accredited us
with a 4-star Gold Award along with a Breakfast Award.|
The Inspector's summary (in brief) read:
the British Common Standard for Guest Accommodation, The Twenty One
achieves a Four Star Gold Guest Accommodation rating. One feature of
the standard is that the key areas of the business: cleanliness,
hospitality, bedrooms, bathrooms and breakfast must be of an equivalent
quality to the overall rating awarded. All of these areas should,
therefore, meet or exceed the quality expected at a particular star
level for that rating to be achieved. Following this assessment the
establishment meets these requirements, enabling the rating to be
The Twenty One provides very well appointed, high quality accommodation within the City of Brighton.
The property is within easy walking distance of the seafront, pier and local restaurants and bars in Kemp Town.
was of an exceptional standard throughout the property and the owners
are commended on their attention to detail and high levels of
Breakfast was very well cooked and presented and an
excellent range of cooked and continental dishes are provided for
The owners are wished continued good luck and success for the future.
Physical areas: The
property is maintained to a very high standard and the owners are very
proactive and are always looking for ways to improve and enhance their
Service and hospitality: An excellent
level of hospitality and service was provided by Matt and Andy making
guests feel very relaxed and immediately at home.
VisitBritain 4 Star Guest Accommodation
the national assessing bodies (VisitBritain*, VisitScotland, Visit
Wales and the AA) now assess hotels and guest accommodation (including
B&Bs) to the same criteria and award one to five stars. The star
ratings reflect the overall quality of the experience. When choosing
your accommodation look for the Quality Rose, the official marque of
the Enjoy England national tourist board rating scheme.
VisitBritain Gold Award
and silver awards are given to hotels and guest accommodation that
provide exceptional quality in all areas but in particular in service
VisitBritain Breakfast AwardBreakfast awards are given to hotels and guest accommodation that
provide exceptional quality at breakfast time.