| The Twenty One, 21 Charlotte Street, Brighton, BN2 1AG, United Kingdom enquiries@thetwentyone.co.uk Tel: 01273 686450 10.30am-6pm |
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Terms & ConditionsReservations
In order to make a reservation the first night's stay will be charged to your card as a non-refundable deposit, the balance will normally be due on departure. For bookings of 4 nights or more - a 25% non-refundable deposit will be charged to your card, the balance will normally be due on departure. Cancellation Charges Any cancellation will forfeit the deposit which is equal to the first night's stay. Any cancellation of a booking of 4 nights or more will forfeit the deposit which is equal to 25% of the total booking. When a cancellation is made within 72 hours of arrival or by ‘no-show’, a cancellation charge equal to the whole booking will become payable. Where a reservation is made using a debit or credit card - the same card will be debited with the cancellation charge unless other payment methods are offered and approved. When a room has been paid for in advance, payment will not be refunded upon cancellation. When a reservation is for a two night minimum stay or three night minimum bank holiday weekend stay, cancellation of only one or two of those nights will not be allowed and cancellations will be subject to payment in full. Where a reservation is cut short after arrival the stay will be subject to payment in full. We strongly advise guests to have appropriate travel insurance in place before they travel. Late bookings Where bookings are made for arrival to be within 72 hours, full payment will be made on the credit/debit card given, and no refunds offered for any cancellations. Check-in / Check-out times We do not have a permanently manned reception nor a night porter, therefore check-in is by 'appointment' between midday and 21.00 latest. Earlier arrival can be arranged directly with us by telephoning us on: 01273 686450 Check out time is 11.00. Guests are asked for an estimated time of arrival at the time of booking. Payment Payment of bookings will normally be required on departure. Payment of all company or conference bookings less deposits will be required 2 weeks in advance of arrival. Payment of all group bookings of three rooms or more less deposits will be required 2 weeks in advance of arrival. No Smoking We are totally non-smoking, it's now the law and for the safety and convenience of all guests. No Pets We do not allow pets. Minimum Nights Two nights minimum at the weekends. Three nights minimum at the Bank Holiday weekends. Hen/Stag Parties Sorry, but no Hen or Stag parties accepted. Damage/Breakages & Disturbances Please take care with our accommodation. You are responsible and liable for any damage and breakages which you cause to the accommodation or its contents. We would also like to remind guests to have consideration for other guests, so when leaving/arriving or even whilst in their rooms to keep noise to a respectable level, as 'excessive noise and/or disturbances' will result in us having to ask you to leave and pay for your whole visit. |
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