We have been inspected by the AA Inspector.
The AA Inspector's summary (in brief) read:
The
purpose
of this visit was to assess The Twenty One Guest House under
the AA Quality Standards and I am delighted to confirm a 'Gold Award'
Four Star rating with a Guest Accommodation designator. Andy
& Matt are a charming couple who clearly put their guest's comfort
at the forefront of everything they do. Hospitatlity & service are
the highlights with lots of attention to detail such as an abundance of
extra amenities in rooms, assistance with places to visit & help
with parking. Physically the property is very well decorated, carefully
maintained & comfortably furnished. Breakfast is well presented
with plenty of fresh fruit, pastries & a choice of hot dishes.
This
has been a very enjoyable stay with many high points & it's
encouraging to hear that complacency does not figure in Andy &
Matt's professional ethos.
AA 4 Star Gold Award
Guest Accommodation From
large luxury hotels to snug country inns, the Top Hotels are our best
hotels in the country. They are selected from each of the star-rating
levels for their exceptional quality of accommodation and customer
service.
AA inspectors determine a quality score as a
percentage to cover all aspects of a guest accommodation, including
service. The score is then represented as a Star rating. Yellow Stars
indicate that the establishment is within the upper 10% of the quality
score range nationally for that star rating.
| 
